Shipping Policy

At CASYFiE, we’re committed to ensuring your order reaches you safely, promptly, and with complete transparency. Below you'll find all the information about how we ship, estimated delivery times, and what to expect after placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after your payment is confirmed. You will receive an email confirmation once your order has been processed and shipped.

2. Estimated Delivery Times

We ship to customers both within the United States and internationally. Estimated delivery times are:

United States (Standard Shipping): 5–14 business days

International Shipping: 7–20 business days (depending on location)

Note: Delivery times may vary due to high demand, customs processing, or local carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout and vary based on your delivery address and selected shipping method. Occasionally, we offer free shipping promotions — be sure to check our homepage or product pages for current offers.

4. Tracking Information

Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking details to update. You can track your shipment using the link provided in your email.

5. Customs, Duties & Taxes (International Orders)

Please note that import duties, taxes, and customs clearance fees may apply for international shipments. These fees are the responsibility of the customer and are not included in your order total.

6. Incorrect or Incomplete Address

Please ensure that your shipping address is complete and accurate at checkout. CASYFiE is not responsible for delivery issues due to incomplete or incorrect address information.

If your order is returned due to an incorrect address, additional shipping charges may apply to resend it.

7. Lost or Stolen Packages

If your package is marked as delivered but hasn’t arrived, or appears lost in transit, please contact us at casyfiee@gmail.com. We’ll work with our shipping partners to resolve the issue and provide an appropriate solution, such as a replacement or refund.

8. Returns & Refunds

We want you to love your purchase. If you receive a damaged, defective, or incorrect item, or your order was not delivered, you're eligible for a refund or replacement.

Please review our full Return & Refund Policy for complete details on what qualifies, how to request a resolution, and processing timeframes.

9. Questions or Support

If you have any questions about your order or need help with tracking, please contact our customer support team at:

📧 Email: casyfiee@gmail.com
⏱ Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (NZST)

Thank you for shopping with CASYFiE. We’re here to ensure your experience is seamless from checkout to delivery.

Refund & Return Policy

Refund & Return Policy – CASYFiE

At CASYFiE, we are committed to providing high-quality products and a seamless shopping experience. If you encounter any issues with your order, please review our refund policy below.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• Damaged or Defective Items: If the product arrives damaged or defective, you must provide clear photos or videos as proof within 7 days of delivery.
• Incorrect or Missing Items: If you receive the wrong item or an incomplete order, please submit proof within 7 days of delivery for a replacement or refund.
• Lost in Transit: If your order does not arrive within 45 days (for standard shipping) or 60 days (for remote locations), you may request a full refund.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Buyer’s Mistake: Incorrect shipping address, wrong product selection, or change of mind.
• Delayed Shipping: If the delay is caused by uncontrollable factors (e.g., customs, weather, carrier delays).
• Order Still in Transit: If the package is still within the estimated delivery timeframe.
• Used or Altered Products: Items that have been used, washed, or altered are not eligible for refunds.

3. How to Request a Refund

To file a refund request, please follow these steps:

1. Contact us at casyfiee@gmail.com within the specified timeframe.
2. Provide your order number and a clear description of the issue.
3. Attach photos or videos as proof of damage, incorrect items, or other disputes.
4. Our team will review your request within 3-5 business days and process the refund if eligible.

4. Refund Processing Time

• Approved refunds will be issued within 5-10 business days via the original payment method.
• If your refund is delayed, please check with your bank or payment provider.

5. Order Cancellation

• Orders can only be canceled within 24 hours of purchase if they have not been processed. Once an order is shipped, it cannot be canceled.

For any questions or assistance, feel free to contact our customer support at casyfiee@gmail.com.